Refund policy

Refund & Returns Policy

At Essex Aesthetic Supplies, we take pride in supplying professional-grade products. Due to the nature of these items, strict hygiene and safety standards apply.

Returns

We do not accept returns on opened or used products.

Unopened items may be eligible for return if requested within 48 hours of delivery. All returns must be approved by our team before being sent back.

Items must be unused, sealed, and in original condition.

Refunds

Approved returns will be refunded once received and inspected.

Please note:
Delivery charges are non-refundable
Return shipping costs are the responsibility of the customer
A handling fee may apply

Refunds are issued to the original payment method.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must contact us within 24 hours of delivery with clear photos.

We will review and resolve the issue as quickly as possible.

Delivery

Customers are responsible for providing correct delivery details.

We are not liable for failed deliveries due to incorrect information. If an order is returned to us, redelivery costs will apply.

Lost or Stolen Parcels

We are not responsible for parcels once they have been dispatched. However, we will assist where possible in resolving any issues with the courier.

Professional Use

All products are for professional use only. By purchasing, you confirm you are qualified to use these products.